App support

US Expat Desk app support

Help with Complete, iCloud sync, partner sharing, reminders, exports, and deleting your household.

Contact support

Email hello@usexpatdesk.com. Include the app version, device model, and the wording shown on screen. Do not send document numbers, banking details, passwords, or original documents.

Restore Complete

  1. Open US Expat Desk and tap the Settings gear.
  2. Choose US Expat Desk Complete.
  3. Tap Restore Purchases.

Use the Apple Account that made the purchase. Restoring never removes household data.

iCloud sync and partner sharing

  • Sign in to an Apple Account in iPhone or iPad Settings.
  • Allow iCloud access for US Expat Desk.
  • Keep an internet connection while the first synchronization finishes.
  • For partner sharing, each adult needs a different Apple Account. The partner must accept the private iCloud invitation.

The first synchronization can take a moment. Keep the app open until Settings shows that iCloud is up to date.

Delete your household

  1. Open US Expat Desk and tap the Settings gear.
  2. Tap Delete all data.
  3. Confirm Delete all data.

This removes the household from the device. If iCloud sync is active, it also removes the household from the owner's private iCloud database and ends the partner share. Export a JSON backup first if you want to keep a copy.

Privacy and safety boundaries

  • The app has no US Expat Desk account. Household data is not sent to a database run by US Expat Desk.
  • Household entries stay on the device. Complete can place them in the customer's private iCloud database.
  • The app does not contain analytics, advertising, or tracking code.
  • Do not enter document numbers, tax identifiers, banking details, passwords, or document images. The app rejects this information where it can recognize it.
  • Review dates and days-in-country counts organize information entered by the customer. They do not decide official deadlines, residency, tax, visa, or eligibility questions.

Read the full privacy notice.

Troubleshooting

  • If Complete does not appear after purchase, use Restore Purchases with the Apple Account that bought it.
  • If iCloud shows as unavailable, confirm that the device is online, signed in to iCloud, and allows iCloud access for the app.
  • If a partner cannot join, confirm that the invitation was opened with the intended Apple Account and that the owner still has Complete.
  • If reminders do not appear, allow notifications for US Expat Desk in Settings and check the reminder time inside the app.
  • If a widget looks old, open US Expat Desk once so the latest household summary can be written to the widget.