Terms of use

Who we are

US Expat Desk runs usexpatdesk.com. Our services are provided by ז׳ואאו אשוטי, a sole trader trading as US Expat Desk. The business address is Allenby 38, Tel Aviv, Israel. Your agreement for a job is with ז׳ואאו אשוטי. In these terms, “we” and “us” mean US Expat Desk, and “you” means the person using the website or asking for a service. Using the website, accepting a quote, or paying online means you agree to these terms.

What we do

We prepare US paperwork for Americans living abroad and coordinate the partners who handle physical steps, such as couriers, notaries, translators, and an FBI-approved channeler. You sign, and the government decides. This website also offers free calculators, country guides, preparation guides, and My Desk.

US Expat Desk is a private business, not a government agency, and is not affiliated with the US government, the State Department, or the FBI. Every service can also be done directly with the government, often for only the official fee. Each service desk on our services page links to that official route.

Who we serve

We serve Americans and their families who live outside the United States, and Americans in the United States who are getting ready to move abroad. We don't take cases yet from people who live in the European Union, the European Economic Area, or the United Kingdom. If you move to one of those countries while we are working on your case, we finish the job you accepted.

What we don't do

• We don't file or sign tax returns or give tax advice. Licensed partners do that.
• We don't give legal advice about immigration, citizenship eligibility, a spouse's visa, or wills and powers of attorney. We arrange notarization of documents you already have.
• We don't prepare US immigration (USCIS) forms or VA benefit claims.
• We don't advise you on when to claim Social Security.
• We don't sell investments, insurance, or money transfers.
• We never act like a government agency or charge for something without showing you the free route.

Licensed professionals do that work, and we can refer you to one.

How a job works

There are two ways to start.

• Pay online for a standard case. Services with a fixed total on our services page can be paid online. We then confirm by email that we can take your case and what we need from you, before any work starts. If we can't take it, we refund everything you paid.
• Request a quote. We reply by email with a written quote that lists the scope, the total, our fee, every government fee, any optional add-on such as a translation, and our own preparation time. You pay nothing until you accept it. The quote includes a link to pay.

Then we prepare the paperwork, and a person checks every case. You sign, and the agency decides.

Payment

US Expat Desk is the seller. Online payments are processed by Stripe, our payment processor, which charges your card and emails your receipt. A quote is paid through a Stripe invoice. Prices are in US dollars, and the amount you see at checkout or on the invoice is the amount you pay. Government fees we collect are paid to the agency at cost on your behalf.

Quotes and prices

Your accepted quote, or the service and total you paid for online, together with these terms are the agreement for that job. If the quote says something different from these terms, the quote applies to that job.

Prices on the website are totals for a standard case. Our fee covers our partners' steps and tracked delivery of physical documents to you abroad. Government fees are added at cost, with no markup, and named with their agency. If your case needs more than a standard case, we say so in the quote. The price in an accepted quote does not change unless you agree. If an agency changes its fee, we tell you before paying it.

Your part

You give us accurate, complete information, sign what needs your signature, and tell us about anything that could affect the case. You decide whether to submit.

Partners and timing

Our partners are independent businesses. We choose them carefully and coordinate their work, and licensed professionals work with you under their own terms. Agencies make every decision and set their own processing times, so we never promise a government outcome or date. We commit only to our own preparation time.

Free tools and guides

The free tools and guides give general information, not advice. Results are estimates and review dates you choose, not official deadlines. Official rules change, so check the linked official source before you act.

Entries saved in your browser can be lost if you clear browser data or change devices, so keep a copy of anything important. Do not enter document numbers, tax identifiers, payment details, or passwords in the free tools.

Using the website

Do not interfere with the website, misuse the request or checkout forms, or try to access another person's information.

Changes to our services

We may add, change, pause, or stop a service, price, partner, tool, or page at any time. A change never alters a job you already accepted or paid for unless you agree.

Refunds

Our refund policy explains when we refund our fee and how government and partner fees are handled.

Liability

We prepare paperwork carefully and a person checks every case. To the fullest extent the law allows, we are not responsible for an agency's decision or delay, a partner's or carrier's delay outside our control, or a loss caused by inaccurate information you gave us. Our total liability for a job is limited to the fees you paid us for it. Nothing in these terms limits liability that cannot legally be limited.

Problems and your rights

If something goes wrong, email us first and we will work to put it right. Nothing in these terms removes a consumer protection or a right to go to court that the law where you live gives you.

Changes to these terms

We may update these terms as our services change. The date at the top shows the latest version. A job you already accepted stays under the terms in place when you accepted its quote or paid for it.

Contact

Email hello@usexpatdesk.com for questions, requests, privacy matters, and complaints. Do not send identity documents, payment details, or passwords by email.